More than a call center. Much more.
TeleNet's facilities have the infrastructure and manpower to make your engagement a success. We operate from a 19,000-square-foot, state-of-the-art customer contact center located near Athens, Ga. This center allows for the real-time exchange of information via telephone, Web, mail and fax at all 140 work stations.
All data and application servers are RAID5 and are backed up nightly. And TeleNet can operate during power outages because the server room, phone switch, electrical room and work stations are connected to a diesel generator, which can run for two days without refueling.
Our contact center allows our specialists in lead generation, nurturing, market targeting and appointment setting to handle inbound, outbound and blended calling.
The center is equipped with technology for:
- Intelligent routing and skills-based routing
- Interactive voice recording
- Interactive chat via custom micro-websites
- E-marketing push techniques
- Online e-mail fulfillment
- Digitally recorded outbound calls
You're always welcome to visit our customer contact center. Schedule a tour by contacting us online or calling 877.282.2345.