Blog Posts by Brian Rubin

How Are Smartphones Supporting B2B Call Center Operations?

Posted on Mar 27, 2012 by Brian Rubin, Senior Software Developer

Smartphones are making it easier and easier for people to communicate. From a late night e-mail to the data analysis of last month’s sales figures, smartphones are literally emerging into powerful and practical business tools. With the capability of accessing imperative information at one’s fingertips from any location where a wireless internet connection can be established, smartphones are portable, convenient, and tremendously constructive i...

How Important Is Data In Telemarketing?

Posted on Oct 18, 2011 by Brian Rubin, Senior Software Developer

Regardless of the industry, data is an essential component to any company’s operation. Even though the types of data elements relevant to a manufacturing plant might be different than the types of data elements associated with a b-to-b telemarketing agency, good news or bad news, data is still data – and without it, any business would crumble. How is data obtained? In telemarketing, data can provide managers with the information needed ...

Tagged: telemarketing lead generation, telemarketing sales leads, teleprospecting, targeted lead generation, telemarketing data, teleprosecting data

Food for Thought - How Can IT Help Lead the Way to Call Center Success?

Posted on May 17, 2011 by Brian Rubin, Senior Software Developer

Have you ever tried to make a peanut butter and jelly sandwich without peanut butter? That is literally an impossible task to complete; however, conceptually, the integral role of IT in a call center is actually intriguingly synonymous to the significance of peanut butter in a scrumptious PBJ. Now that your taste buds may have been inadvertently slightly teased, consider the below points as a lyrical illustration arguably justifying how dist...

Tagged: call center success, lead generation, targeted lead generation, teleprospecting, lead generation telemarketing

• Abby Lynes, Program Director
• Anabel Foucart, Senior Program Director
• Ashlea Harris, Vice President of Program Management & Operations
• Ashley Rist, Lead Quality Manager
• Brian Rubin, Senior Software Developer
• Britney Bailey, Program Director
• Chris Engel, Vice President of Information Technology
• Dana Gill, Program Director
• Jason St Onge, Senior Account Executive
• Jeff Johnson, Guest Blogger- TeleNet Client & Industry Veteran
• Jon Plant, Senior Program Director
• Kathy Rizzo, Vice President of Sales and Marketing
• Laura Johnson, Senior Program Director
• Maryann Ramsey, Program Director
• Melissa Joffrion, Account Executive
• Micah Green, Operations Training & Development Manager
• Sharon Dahlhaus, Account Executive
• Sonya Lane, Vice President of Human Resources
• Tamika Drake, Call Center Coordinator
• Tyler Anderson, Account Executive