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Be Prepared - Avoid Just Checking In and Instead Become a Valuable Resource
Aug 10, 2009
Now more than ever, given the economic climate in the marketplace, make sure to have a primary objective for your call and be confident in your questioning. One reason agents may wander with questions is that they're not prepared or confident. Prepare your agents with _meaningful_ questions ahead of time and make sure to role-play to build confidence. The objective o...
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