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Understanding Customer Contact Preferences

Aug 4, 2009

Knowing and maintaining each customer’s contact preference is an important part of our jobs as marketers. Contact preference is simply the way a contact wants to receive communication whether it is through email, mail, phone or any combination. It is important for many reasons including legal compliance as well as customer experience & satisfaction. For example, ...

Tagged: telemarketing, telemarketing lead generation, telemarketing customers


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